Assistant Manager - Capacity Planning

Company: VirtualVocations
Location: Warren
Posted on: November 1, 2024

Job Description:

A company is looking for an Assistant Manager - Planning to join their Workforce Management team.

Key Responsibilities

Develop forecasts and capacity plans based on statistical analyses and operational metrics
Administer staffing and resource plans while coordinating with recruitment and operations leadership
Design and present workforce reports and dashboards to stakeholders, identifying trends and insights

Required Qualifications

Bachelor's degree or higher
5-6 years of experience in workforce analytics, planning, or management within a large global call center
Experience with forecasting techniques and labor modeling
Strong Excel skills and familiarity with capacity planning tools
Solid understanding of workforce management fundamentals

Keywords: VirtualVocations, Elyria , Assistant Manager - Capacity Planning, Executive , Warren, Ohio

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