Sales & Service Coordinator
Company: Aloft OSU
Location: Columbus
Posted on: October 23, 2024
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Job Description:
The Aloft at OSU (Grandview Ohio) is hiring a Sales & Service
Coordinator.This position will pay $16.00-$18.00/hour depending on
experienceFull time Sales and Service Coordinator benefit package
offered:Benefits begin 30 days after you
startMedicalDentalVisionLife InsuranceCritical and Accident
InsurancePTOHotel DiscountsJOB Objective: Provide administrative
support to sales department, including Director of Sales as needed.
Key Areas of Responsibility: Sales, Catering, Conference Services,
Reservations, Administrative Specific Duties:Contract merging,
reviewing and routing for DOS approval (as needed in absence of
sales/catering manager) prepare copies in folder for weekly
corporate approval;Group set up and rate loading in OnQ for Group
Business; (In hotels with Revenue Manager SA assists as
needed.)Distribute group resumes and/or BEO's for completion and
review prior to staff meeting and BEO meeting;Compile packets and
information for Staff Meeting;Maintain, copy and distribute GRC for
Sales Meeting;Maintain Group Files and Permanent Files;Direct
liaison with designated accounts (transient) for rooming lists and
insuring purchase orders are received for accounting, processed
correctly and distributed. Direct liaison with Indus Hotels
Corporate office for approval of Direct Bill applications along
with proper copies for file and distribution;Establish and maintain
sales files, break down, review and file group information after
group is past - insure pickup numbers are in Delphi, Acts as the
Lead Catcher with CVB for lead retrieval, responds to CVB for
pickup reports, confirmation reports;Inquiry information from
inbound telephone, walk in - complete inquiry form and forward to
DOS or assigned sales managerBooks short term and social rooms only
groups based on guidelines set by DOS and VP Sales and Marketing
fewer than 30 rooms peak. Update hotel information for sales
packets and maintain stock of sales packets for sales managers -
inventory and maintain stock of sales related items; Assist DOS
with miscellaneous monthly reports, marketing information,
mailings, blast emailing;Conduct hotel tours for walk-ins if no
sales manager is available;Manage showroom needs for sales managers
including inspecting rooms to ensure cleanliness and functionality
- as needed - coordinate with Housekeeping;Distribute completed
Site Inspection Form, VIP Guest or Amenity Form; Reservation
related duties - the main responsibility of Reservations is with
the Reservations / Front Desk Staff. The Sales Administrator
assists only as noted below:All requests for extended stay. (Take
information and request rate from DOS) (Not to be quoted below
prevailing federal per diem rate);Download and input rooming lists
from all third party reservation systems, client direct and other
sources;Group reservations with specific needs/problems only;Send,
receive and file Direct Bill/ Purchase Order information for
accounts. Ensure Front Desk Manager/Accounting has information to
set up Direct Bill accounts; Sales and / or any sales staff DO NOT
set up direct bill accounts;Send, receive and file credit card
authorization information for requested accounts. Insure copy of cc
information is forward to Front Desk including permanent
authorizations keeping copy in permanent file; Insure any billing
information is on all resumes and forwarded to front desk;Complete
and monitor all Fast Pay accounts with Hilton Hotel
properties;Miscellaneous Duties.Assist DOS in keeping Sales
Department informed of new programs, distributing information and
monthly reports.Assist Sales staff in special projects as required
including but not limited to: Mailings, referrals, site inspections
etc. to maximize room and catering revenues. Work with other
departments within the hotel to provide quality service to
customers.Assist with reports and/or competition data
collection.Maintain and order office supplies.Other Duties and
Responsibilities as may be designated. Qualifications: To perform
this job successfully, incumbent must be able to perform each
essential duty satisfactorily. Requires good communication skills,
both verbal and written. Most tasks are performed in a team
environment. There is minimal direct supervision. Must possess
basic computational ability. Knowledge of computer accounting
programs, math skills as well as budgetary analysis capabilities
required. Knowledge of sales skills and knowledge of other and
competitive market. Must be able to receive instructions and
communicate progress of work assignments. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential duties. Education/Experience: High School Diploma,
College preferred. Prior hotel experience preferred. Language
Skills: Must be able to speak, read, write and understand English.
Have the ability to work with staff that speaks different
languages; ability to respond to common inquiries or complaints
from customers, regulatory agencies, or members of the business
community; ability to effectively present information to executive
staff. Equipment/Computer Expertise: Basic computing skills
including Microsoft Word, Excel, and Sales System Software. Typing
skills and ability to operate standard office equipment including:
copier, telefax, multiple-line telephone system, 10-key, etc.
Maintaining hotel social media. Customer Satisfaction: Our
customers are what we are about. One of the keys to a positive
guest experience is positive interaction with Indus Hotels and
Individual Hotel staff. It is essential that you remain
professional at all times, and that you treat all guests and
associates with courtesy and respect, under all circumstances.
Every Indus Hotels / Individual Hotel associate is a guest
relations ambassador, every working minute of every day. Work
Habits: In order to maintain a positive guest and associate
experience, your work habits should always meet and strive to
exceed hotel standards for work procedures, dress, grooming,
punctuality and attendance. You should be adaptable to change in
your work area and in hotel procedures with a willingness to learn
new skills and/or improve existing ones, have the ability to solve
routine problems that occur on the job, and ask for help whenever
you are not sure how to do something. We look forward to talking
with you about this great sales coordinator position! Compensation
details: 17-19 Yearly SalaryPIfd2b05006ba1-25660-34522341
Keywords: Aloft OSU, Elyria , Sales & Service Coordinator, Sales , Columbus, Ohio
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